Business

Inconvenience Yourself™ is an easy way to reinforce business values with employees and customers. It is a way of living that can be used in the workplace. Some suggested ways to incorporate Inconvenience Yourself™ at work are listed below.

Customers

• Finish with one customer before moving on to the next
• Be mindful of the customer you are working with – be sensitive to interruptions by other customers
• Acknowledge customer communications promptly
• Respond quickly and professionally
• Display an Attitude of Gratitude
• Go the extra mile
• Let your customers know you appreciate their business
• Be honest in your business dealings
• Be courteous
• Don’t ignore customers when the phone rings
• Limit personal phone usage and personal discussions in front of customers

“There is no twilight zone of honesty in business. A thing is right or it’s wrong.”

- John F. Dodge

Employees

• Show respect
• Be proactive in calling customers back if your phone call is cut-off
• Be trustworthy
• Be consistent
• Be patient
• Be fair and consistent in handling of employee issues
• Be honest
• Set a good example
• Say please and thank you
• Give employees a chance to improve
• Establish a cell phone use policy that prohibits use while driving
• Look for opportunities to minimize environmental impact which make business sense
• Tell employees when they have done a good job
• Encourage a healthy lifestyle
• Set up a rewards system based on the Inconvenience Yourself™ concept