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Copier Technician Assists Small Business Owner on His Own Time

The proper operation of my industrial-sized copier/scanner/printer/fax is critical to my small business operations. Recently, I crashed my computer which in turn affected my ability to print and scan. When restoring the computer, I also had to restore printer and scanner drivers. Fortunately, I have a very helpful technician. I called him late in the day for assistance. He understands the importance of this equipment to my business and was happy to help. He gave me some instructions over the phone and then followed up that evening, from his home! With his help, I was able to get the equipment back up and running. It was beyond his job requirements, and my maintenance contract, for him to go the extra mile and help me on his own time - and a Friday evening.
Editor's Note: He is another great example of Inconvenience Yourself™ concepts.

Anonymous
Ft. Lauderdale, FL

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A Pleasant Surprise

South Florida is a tough place to find good service. Finding someone that exceeds your expectations is so rare. I have had a flurry of home improvement activity going on at my house. As I departed for work today, I left Chris, my painter, pressure cleaning my house in preparation for a fresh coat of paint. When I pulled in the driveway this evening, I was busy looking at the formerly mildewed side of the garage and noticed the stains had been removed. But something else looked different. I couldn’t place it at first, then, I looked down. My entire semicircular driveway had been pressure washed to a white that I had not seen in a long time. I did not ask Chris to do this. I had not even mentioned it or complained about it in front of him. He just had the pressure washer there, saw it needed to be done, and did it. He already had my business, and had done a fantastic job on another house that I own, but he still took the time to impress me. He inconvenienced himself just because. What a pleasant surprise! If you need a good painter in Broward County, FL email me mmex99@yahoo.com and I will give you his number.

Dawn
Ft. Lauderdale, FL